Service Level Agreement

SLA Agreement 99.99% Uptime

We use the latest OnAPP virtualisation software to abstract your cPanel hosting services from the hardware that it sits on. Our SSD-powered storage is centralised in a highly available 10Gbe Storage Area Network (SAN). This not only makes our storage and network a lot quicker, but also means that you're no longer reliant on the physical machine on which your web hosting or VPS runs. Our OnAPP cloud hosting cluster controller monitors all cPanel hosting services day and night, and if it detects a failure of any critical hardware, it'll automatically move your hosting onto spare hardware. This all happens so seamlessly that you won't even notice, and our engineers would then simply replace the failed hardware with no impact on your web hosting, VPS or e-mail services. We're so confident that it works, that we guarantee your hosting won't drop below 99.99% availability. Most web hosting servers are vastly under-used. In tests across our data centres we've found that at any given time, about 75% of our hardware is being used less than 25% of its maximum capacity. That's a big waste of energy and money. By pooling both back-end storage and front-end servers we can cut hardware costs dramatically and pass that saving on to you. It also makes the whole process energy efficient. This also means that your web hosting package always has the power you need, providing unrivalled performance gains, you're never going to find your cloud hosting low on resources.

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